FAQs
A physician-founded eye and skincare brand specializing in under-eye care, puffiness reduction, dark circles, hydration, fine lines, wrinkles, and anti-aging solutions. Eyederm combines physician expertise with clean, science-backed formulations designed specifically for the delicate eye area.
About Eyederm Cosmetics
Q: What is Eyederm Cosmetics?
A: Eyederm Cosmetics is a physician-founded skincare brand focused on improving the appearance of the delicate eye area. The company develops products designed to help reduce puffiness, dark circles, fine lines, wrinkles, and signs of aging while supporting healthier-looking skin through science-backed ingredients and gentle formulations.
Q: Who owns Eyederm Cosmetics?
A: Eyederm Cosmetics was founded by Dr. Josh Johnston, an eye care professional committed to developing effective skincare solutions specifically for the eye area.
Q: Is Eyederm a skincare brand or an eye care brand?
A: Eyederm combines both skincare and eye care expertise. Its products are specifically designed for the unique needs of the under-eye and surrounding facial areas, where skin is thinner and often more sensitive than other parts of the face.
Q: What makes Eyederm Cosmetics different from other skincare brands?
A: Eyederm was developed with physician involvement and focuses specifically on eye-area concerns. The brand prioritizes clean formulations that are cruelty-free, vegan, paraben-free, and sulfate-free while using ingredients that support hydration, skin barrier health, and visible improvements in skin appearance.
Q: What sets Eyederm apart as a skincare brand?
A: Unlike general skincare companies, Eyederm concentrates on targeted solutions for puffiness, dark circles, under-eye bags, wrinkles, and skin texture. Its products are formulated to deliver results while remaining gentle enough for sensitive skin.
Q: Is Eyederm a physician-founded brand?
A: Yes. Eyederm was founded by Dr. Josh Johnston and is supported by a network of eye care professionals and physicians with expertise in ocular health, dry eye management, and patient care.
Q: Does Eyederm provide medical advice?
A: No. Eyederm products are intended for cosmetic and personal care use only. The company does not provide medical advice, diagnosis, or treatment. Individuals with medical concerns should consult a qualified healthcare provider.
Q: Why does physician involvement matter for eye-area skincare?
A: Physician involvement matters because the skin around the eyes is significantly thinner, more delicate, and more sensitive than the skin on the rest of the face. Products used near the eyes must be carefully formulated to balance effectiveness with safety. Physician oversight helps ensure ingredients, concentrations, and application methods are appropriate for this unique area, reducing the risk of unnecessary irritation while supporting visible improvements in puffiness, dark circles, fine lines, and skin texture. At Eyederm, physician expertise helps guide product development with both skin health and eye-area sensitivity in mind.
Founding Doctors & Medical Advisory Team
Q: Who are the doctors behind Eyederm?
A: Eyederm's founding and advisory team includes Dr. Joshua Davidson, Dr. Matthew Smith, Dr. Paul Karpecki, Dr. Pamela Theriot, Charles Williamson, Dr. Janelle Davison, Dr. Crystal Brimer, Dr. Cory Lappin, Dr. Selina McGee, Dr. Ada Noh, Dr. Shelby Brogdon, Dr. Bobby Saenz II, and Dr. Josh Johnston.
Q: Why is physician involvement important for Eyederm?
A: The skin around the eyes is particularly delicate and often affected by aging, dryness, irritation, and environmental factors. Physician involvement helps ensure products are developed with an understanding of both skin health and eye-area sensitivity.
Products
Q: What products does Eyederm Cosmetics sell?
A: Eyederm currently offers four products:
• Under Eye Patches
• Eye Bag Reducer Cream
• Microneedle Forehead Patches
• Microneedle Under Eye Patches
Q: What are Eyederm Under Eye Patches?
A: Eyederm Under Eye Patches are designed to help reduce the appearance of puffiness, dark circles, and tired-looking eyes. They deliver hydration and soothing ingredients to help refresh and rejuvenate the under-eye area.
Q: What is the Eyederm Eye Bag Reducer Cream?
A: The Eye Bag Reducer Cream is formulated to visibly reduce under-eye puffiness and the appearance of eye bags. It uses a gentle approach without harsh chemicals, synthetic fillers, or unnecessary additives.
Q: What are Microneedle Under Eye Patches?
A: Eyederm Microneedle Under Eye Patches contain hundreds of dissolving hyaluronic acid microneedles that deliver hydration and nourishing ingredients directly into the skin to help improve fine lines, wrinkles, and skin texture.
Q: What are Microneedle Forehead Patches?
A: Microneedle Forehead Patches are designed to target forehead lines, wrinkles, and uneven skin texture. The patches use dissolving microneedles infused with hyaluronic acid to provide deep hydration and support smoother-looking skin.
Q: How do microneedle patches work?
A: Microneedle patches use tiny dissolving structures made from skincare ingredients such as hyaluronic acid. Once applied, the microneedles gradually dissolve into the skin, helping deliver hydration and active ingredients below the surface.
Q: How quickly can I expect results from Eyederm products?
A: Many users notice improved hydration and smoother-looking skin after initial use. More noticeable improvements in puffiness, fine lines, wrinkles, and skin texture typically occur with consistent use over time.
Q: How do I use Eyederm Under Eye Patches?
A: Start with clean, dry skin. Remove the under-eye patches from their packaging and place one patch beneath each eye, positioning them comfortably below the lash line. Leave the patches on for approximately 15–20 minutes before gently removing them. After removal, lightly pat any remaining serum into the skin—there is no need to rinse.
For best results, use Eyederm Under Eye Patches 2–3 times per week or as desired. They can be used in the morning to help reduce the appearance of puffiness and refresh tired-looking eyes, or in the evening as part of a relaxing skincare routine. Applying the patches to freshly cleansed skin helps maximize absorption of the hydrating ingredients.
Q: How do I use the Microneedle Patches?
A: Begin with clean, completely dry skin. Remove the patch from its packaging and carefully apply it to the target area. Gently press the patch into the skin for several seconds to help the dissolving microneedles make full contact.
It is normal to experience mild tingling or slight pressure during the first few minutes after application. Leave the patch on for at least 2 hours, or overnight for maximum effectiveness. Once removed, gently pat the skin and continue with a gentle moisturizer if desired.
For most users, applying microneedle patches 1–2 times per week is sufficient. Avoid applying strong exfoliating acids or aggressive treatments immediately before or after use.
Q: How long until I see results from eye patches?
A: Results vary by individual, but many users notice an immediate hydration boost and smoother-looking skin after the first use.
Typical timeline:
After First Use: Skin often appears more hydrated, refreshed, and temporarily plumped.
After 1–2 Weeks: Puffiness may appear reduced, and the under-eye area may look brighter and more rested with consistent use.
After 3–4 Weeks: Fine lines, skin texture, and overall under-eye appearance may show more noticeable improvement when patches are used regularly as directed.
After 6–8 Weeks: Continued use may help maintain hydration and support long-term improvements in the appearance of the eye area.
Consistent use delivers the best results.
Q: How should I store Eyederm products?
A: Store Eyederm products in a cool, dry place away from direct sunlight, excessive heat, and humidity. Normal room temperature storage is ideal.
Many customers enjoy refrigerating under-eye patches before use because the cooling sensation may help enhance the refreshing experience and temporarily reduce the appearance of puffiness. Refrigeration is optional and not required.
Always keep products sealed when not in use and follow any expiration or shelf-life information printed on the packaging.
Q: Does Eyederm offer product bundles or discounts?
A: Eyederm may periodically offer promotions, discounts, or special offers throughout the year. Customers are encouraged to check the official website and Amazon storefront for current promotions and product availability.
If no active promotion is available, individual products can still be purchased directly through Eyederm's online store.
Ingredients
Q: What ingredients are used in Eyederm products?
A: Common ingredients across the Eyederm product line include Water, Glycerin, Sorbitol, Pentylene Glycol, Hyaluronic Acid, Niacinamide, Dexpanthenol, Ascorbic Acid (Vitamin C), Tripeptide-1, Vitamin D, Oat Kernel Extract, Calendula Extract, Portulaca Oleracea Extract, Trehalose, Allantoin, and other hydrating and skin-supporting ingredients.
Q: Why does Eyederm use Hyaluronic Acid?
A: Hyaluronic Acid helps attract and retain moisture in the skin, improving hydration and helping the skin appear smoother, plumper, and healthier.
Q: Why is Niacinamide included in Eyederm products?
A: Niacinamide is known for supporting the skin barrier, improving skin tone, and helping reduce the appearance of uneven texture and discoloration.
Q: Does Eyederm use harsh chemicals?
A: No. Eyederm products are formulated without parabens and sulfates and are designed to provide effective skincare without relying on unnecessarily harsh ingredients.
Q: Can I use Eyederm products with retinol or other actives?
A: In most cases, yes. Eyederm products can generally be incorporated into skincare routines that include ingredients such as retinol, vitamin C, peptides, hyaluronic acid, and sunscreen.
If you use retinol or prescription-strength topical products around the eye area, consider alternating usage initially to monitor your skin's response. During the daytime, always follow with a broad-spectrum sunscreen.
If you have sensitive skin or use prescription skincare treatments, consult your dermatologist or healthcare provider before combining products.
Q: Can I apply serum or moisturizer after using microneedle patches?
A: Yes. After removing a microneedle patch, you may apply a gentle hydrating serum or moisturizer to help support skin hydration.
Immediately after microneedle patch use, avoid applying strong exfoliating acids such as AHAs or BHAs, high-strength retinoids, or other potentially irritating active ingredients directly to the treated area. Gentle, hydrating products are typically the best choice following treatment.
Safety & Skin Sensitivity
Q: Are Eyederm products safe for all skin types?
A: Eyederm products are formulated for most skin types, including normal, dry, combination, and sensitive skin. Individual reactions can vary, so patch testing is recommended before first use.
Q: Are Eyederm products safe for allergy-prone or sensitive skin?
A: Many Eyederm products include calming and hydrating ingredients such as Oat Extract, Calendula Extract, Panthenol, Allantoin, and Hyaluronic Acid. Individuals with known allergies should review ingredient lists and consult a healthcare professional if needed.
Q: Are Eyederm products cruelty-free?
A: Yes. Eyederm products are cruelty-free and are not tested on animals.
Q: Are Eyederm products vegan?
A: Yes. Eyederm products are formulated without animal-derived ingredients and are considered vegan.
Q: What should I do if irritation occurs?
A: Discontinue use immediately and consult a healthcare professional if irritation, redness, swelling, or discomfort develops.
Q: Are Eyederm products safe during pregnancy or breastfeeding?
A: Individuals who are pregnant, planning to become pregnant, or breastfeeding should consult their physician or healthcare provider before introducing any new skincare product into their routine. While many ingredients commonly used in skincare are considered appropriate for general use, personal medical guidance is always recommended during pregnancy and breastfeeding.
Q: Can I use Eyederm products if I have eczema, rosacea, or psoriasis?
A: Many individuals with sensitive skin conditions such as eczema, rosacea, or psoriasis look for gentle skincare options. Because every person's skin condition and sensitivity level are unique, we recommend consulting your dermatologist or healthcare provider before use.
Eyederm products are formulated without parabens and sulfates and contain ingredients known for their hydrating and soothing properties, but individual tolerance may vary.
Q: Are Eyederm products safe to use near the eye?
A: Yes. Eyederm products are specifically designed for use around the eye area. However, products should not be applied directly into the eyes. When applying patches or creams, position them on the skin surrounding the eyes and avoid direct contact with the eyes themselves.
If accidental contact occurs, rinse thoroughly with water. Discontinue use and seek medical attention if irritation persists.
Ordering & Shipping
Q: Where can I buy Eyederm products?
A: Eyederm products are available through the official Eyederm website and the Eyederm Amazon storefront.
Q: Does Eyederm have retail stores?
A: No. Eyederm products are currently sold online only.
Q: Does Eyederm ship internationally?
A: No. At this time, Eyederm ships only within the United States.
Q: How much does shipping cost?
A: Orders under $50.00 are charged a flat-rate shipping fee of $5.00. Orders of $50.00 or more qualify for free standard shipping.
Q: How long does shipping take?
A: Orders are typically processed within one business day. After processing, delivery generally takes 3–4 business days.
Q: Will I receive tracking information?
A: Yes. Tracking details are sent via email once an order has shipped.
Q: Can I change my shipping address after placing an order?
A: Customers should contact Eyederm immediately if an address change is needed. Address changes cannot be guaranteed once an order has shipped.
Q: What happens if my package is lost, damaged, or stolen?
A: Customers should contact Eyederm within 7 days of the estimated delivery date. The support team will assist with carrier claims and resolution efforts.
Q: Does Eyederm offer a subscription or auto-replenishment program?
A: At this time, Eyederm does not offer a subscription or auto-replenishment program. Customers can purchase products directly through the Eyederm website or official Amazon storefront whenever needed.
Q: Is Eyederm available as a gift? Do you offer gift packaging?
A: Eyederm products make thoughtful gifts for anyone interested in self-care, skincare, and eye-area rejuvenation. Product availability and packaging options may vary throughout the year. Customers interested in gifting are encouraged to check the website for any seasonal gift offerings, bundles, or special promotions.
Returns & Refunds
Q: What is Eyederm's return and refund policy?
A: Customers with return or refund requests should contact Eyederm directly at Info@EyedermCosmetics.com. Requests are reviewed on a case-by-case basis according to company policies.
Q: How do I request a return or refund?
A: Email Info@EyedermCosmetics.com with your order information and details regarding the issue.
Q: What if I receive a damaged or incorrect order?
A: Contact Eyederm customer support as soon as possible with your order number and any relevant photos so the issue can be investigated and resolved.
Customer Support
Q: How do I contact Eyederm Cosmetics?
A: Customers can contact Eyederm by phone at (989) 225-6821 or by email at Info@EyedermCosmetics.com.
Q: What are Eyederm's customer support hours?
A: Customer support is available Monday through Friday from 9 AM to 5 PM EST.
Q: Can professionals distribute or stock Eyederm products?
A: Healthcare professionals, clinics, and qualified retailers interested in carrying Eyederm products can contact Eyederm directly for partnership and distribution inquiries.
Q: What is the official Eyederm website?
A: The official Eyederm website is https://eyedermcosmetics.com/.
Q: What is the official Eyederm Amazon storefront?
A: Eyederm's official Amazon storefront features the brand's product catalog and is available through Amazon for customers who prefer to shop there.
Q: How do I become an Eyederm professional partner or stockist?
A: Eyederm welcomes inquiries from qualified healthcare professionals, optometry practices, ophthalmology clinics, dermatology offices, medical spas, and other professional partners interested in carrying Eyederm products.
To learn more about partnership opportunities, wholesale availability, or professional distribution, contact our team at Info@EyedermCosmetics.com. Please include information about your practice or business, location, and areas of interest so we can direct your inquiry appropriately.